Customer care

How can we help?

Find everything you need to shop with confidence at Silver Store, from delivery and payment to exchanges, sizing, and gifting.

Contact us on WhatsApp
  • Delivery across Egypt2–5 business days, free on orders above EGP 2,500.
  • Cash or cardCash on delivery or online payment via card
  • ExchangesInspect on delivery; exchange within 3 days.
  • Help on WhatsAppSizing, gifting and orders.

Customer care

Delivery
We deliver across Egypt within 2–5 business days. Enjoy free delivery on orders above EGP 2,500.
Cash on delivery
Pay when your order arrives. Cash on delivery is available on all orders, and we’ll confirm your order before dispatch.
Payment
Pay securely online using Visa, Mastercard, or Meeza. Pay online at checkout and get 10% off.
Exchanges
Inspect your piece on delivery while the courier is there. Exchanges within 3 days of delivery. Refund policy
Ring size
Our rings follow Italian sizing standards. Use our ring size guide to find your fit, or contact us for help choosing the right size.
WhatsApp
Need help with sizing, gifting, or an order? We’re happy to help. Contact us on WhatsApp
FAQ

Questions, answered.

Answers about our 925 silver, delivery, payment and gifting.

Still need help?

The fastest way to reach us is WhatsApp: sizing, gifting and orders.

Contact us on WhatsApp

Product & Quality

Is your jewelry made of real silver?

Yes, absolutely. We specialize in premium 925 Italian Silver. This means every piece is crafted from 92.5% Italian pure silver known for its superior craftsmanship, high-polish finish, and long-lasting durability.

Will my silver jewelry tarnish?

Silver naturally reacts with sulfur and moisture in the air, which can cause it to lose its shine over time. However, because we use high-quality 925 Italian Silver, any tarnish is just on the surface and can easily be cleaned to restore its original sparkle.

How do I prevent my silver from turning black?

To keep your silver bright, wear it often—the natural oils in your skin actually help protect it! We also recommend keeping it away from perfumes, household chemicals, and salt water. When you aren't wearing it, store it in its original box or an airtight bag.

Silver care guide:

• Remove it while sleeping (Keep it away from the bed/nighttime).

• Keep it away from moisture (Avoid water droplets/humidity).

• Remove it before entering the water (Take it off before showers, pools, etc.).

• Let perfumes or lotions dry before wearing it (Avoid contact with chemicals).

• Remove it during sports/exercise (Prevent damage from sweat or impact).

• Store it in a sealed bag or box (Keep it protected when not in use).

What makes Silver Stoore jewelry special?

Our jewelry is crafted with premium 925 Italian Silver and exceptional attention to detail. Each piece is designed to be timeless, durable, and beautiful for years to come.

Shipping & Returns

How long does shipping take?

We know you're excited to receive your new silver! We deliver across Egypt within 2 to 5 business days, depending on your location.

What is your return policy?

Your satisfaction is our priority. Please inspect your product immediately upon delivery while the courier is there. If the item is not a perfect fit or doesn't meet your expectations, you can exchange it within 3 days of receipt, provided it is in its original condition.

Payments & Support

What are your methods of payment?

We offer a variety of secure payment options to make your shopping easy. You can pay via Visa, Mastercard, and Meeza or by cash on delivery.

How can I contact customer support if I have any further questions?

We are here to help! The fastest way to reach us is by clicking the WhatsApp button located directly on the Silver Stoore online store. Our team will assist you with your order, sizing, or any other inquiries.

Is my payment information secure?

Yes, absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial information.

Sizing & Gifting

How to know your ring size?

To find your perfect fit, you can measure the inside diameter of a ring you already own in millimeters. Alternatively, wrap a piece of string around your finger, mark the length, and measure it against a ruler. We recommend checking our size chart.

Do the items come in a gift box?

Yes! Every piece from Silver Stoore arrives beautifully packaged in a premium gift box, making it ready to present to a loved one (or yourself!) the moment it arrives.

What's the best gift for someone special?

Our premium 925 Italian Silver jewelry makes the perfect gift! Each piece comes in a beautiful gift box and is crafted to last a lifetime. Browse our collection to find something special for your loved one.

Ring size

Made for your hand.

Find your size with our ring size guide, or ask us on WhatsApp.

Shop rings